Responsible Gaming

Celsius is committed to ensuring that gambling is a form of entertainment and should never be viewed as a source of income or financial solution. Our core philosophy is centered on creating a safe and enjoyable environment for all players. We believe in promoting responsible gambling practices to protect players and enhance their gaming experience. Understanding the importance of personal responsibility, we provide various tools and resources to help our players maintain control over their gambling activities.

Self-Control Tools

At Celsius, we offer a range of responsible gambling tools designed to empower players to manage their gaming habits effectively. These tools include:

• Deposit Limits: Players can set limits on the amount of money they can deposit into their account over a specified period.
• Loss Limits: This feature allows players to restrict the amount they can lose within a certain timeframe.
• Wagering Limits: Players can set limits on the total amount they are willing to wager, helping to control spending.
• Session Time Limits: Players can establish limits on the duration of their gaming sessions to ensure they take regular breaks.
• Cooling-off Periods: A temporary break from gambling can be initiated by players, allowing them to step back and reassess their gaming habits.
• Self-Exclusion Options: Players have the ability to exclude themselves from accessing their accounts for a predetermined period or indefinitely, providing a strong measure for those needing longer breaks.

These tools are designed to help players maintain control and enjoy gambling responsibly.

Self-Assessment

To assist players in identifying early signs of problematic gambling behavior, we encourage self-reflection through the following questions:

1. Do you find yourself gambling to escape from stress or emotional issues?
2. Have you ever felt the need to gamble with larger amounts of money to achieve the same level of excitement?
3. Are you often preoccupied with thoughts about gambling, such as planning your next session or thinking about past wins?
4. Do you chase losses by gambling more after losing?
5. Have you experienced feelings of guilt or shame after gambling?
6. Are you finding it difficult to control how much time and money you spend on gambling?

Recognizing these signs early can help players take proactive steps to address their gambling behavior.

Protection of Minors

Celsius takes the protection of minors very seriously. We employ strict safeguards and procedures to prevent underage access to our platform, including:

• Age Verification: Players must provide proof of age when creating an account. We require valid identification to ensure compliance with legal age requirements.
• KYC Checks: Our Know Your Customer (KYC) protocols involve verifying the identity of players to ensure that they are of legal gambling age.

By implementing these measures, we aim to create a safe environment for adult players and prevent minors from engaging in gambling activities.

External Help

For players who may need additional support, Celsius encourages seeking help from professional organizations that specialize in gambling addiction and support. Relevant resources include:

• GamCare: Provides information and support for anyone affected by gambling.
• BeGambleAware: Offers resources and advice for responsible gambling, including helplines and chat services.
• Local Support Services: Various local organizations in Hungary provide assistance and counseling services for individuals struggling with gambling-related issues.

These organizations offer confidential and non-judgmental support to help individuals regain control.

Early Warning Signs of Problematic Gambling Behavior

It is essential for players to be aware of the early warning signs that may indicate problematic gambling behavior. Signs can include:

• Increasing frequency of gambling sessions.
• Spending more money than intended.
• Neglecting personal responsibilities or relationships due to gambling.
• Feeling anxious or distressed when not gambling.
• Using gambling as a way to cope with difficult emotions.

Recognizing these signs can prompt players to seek help or utilize self-control tools available on the Celsius platform.

Taking Immediate Action

If players feel they are losing control, it is crucial to take immediate action. Here are steps that can be taken:

1. Utilize self-control tools available on the Celsius platform.
2. Set deposit or loss limits to manage finances.
3. Consider taking a cooling-off period to step away from gambling.
4. Reach out to external support organizations for guidance and assistance.

Taking these steps can help players regain control and ensure that gambling remains a safe and enjoyable activity.

Account Restriction and Self-Exclusion Mechanisms

Celsius provides account restriction and self-exclusion mechanisms to support players in managing their gambling habits effectively. Players can initiate account restrictions, which limit access to their accounts for a specified period. Additionally, self-exclusion options allow players to voluntarily exclude themselves for an extended period or permanently, depending on their needs.

Personal Responsibility and Platform-Supported Protection Tools

Celsius emphasizes the importance of personal responsibility in gambling. While we provide various protection tools, it is the player’s responsibility to use them effectively. We encourage all players to regularly assess their gambling habits and utilize the tools available to ensure a responsible gaming experience.

Confidentiality and Non-Judgmental Support Approach

At Celsius, we understand that seeking help can be a sensitive matter. We are committed to providing a confidential and non-judgmental support approach for all players. Whether reaching out for assistance or utilizing our responsible gambling tools, players can feel safe knowing their information is protected.

Celsius strives to create a responsible gaming environment that prioritizes player safety and well-being. By fostering a culture of responsible gambling, we aim to ensure that all players can enjoy their gaming experience responsibly and safely.